Privacy Policy

1. Scope and our role

Travel Network Canada ("TNC", "we", "our" or "us") is an independent Canadian travel-planning publisher operated from Vancouver, British Columbia. The site provides travel information, comparison tools, forms and links or widgets that can connect visitors with third-party providers.

When you leave TNC to book with another company, that company controls its own checkout, account, reservation and payment information under its own privacy policy. TNC does not receive your full payment-card number merely because you followed an affiliate link.

2. Information you choose to provide

Depending on the feature you use, TNC may receive:

• Contact enquiries: your name, email address, subject, message and the page/origin associated with the submission.
• Newsletter signups: your email address plus basic attribution information such as the landing page or campaign parameters associated with the signup.
• Blog comments: the name, email address and comment you submit. Comments may be held for moderation before publication; the email address is not intended to be displayed publicly.
• Traveller accounts: your email address, display name, secure password hash when you create one, linked sign-in provider identifiers, optional profile image, account security/login information and the trip plans you choose to save in My Trips. TNC does not store your plaintext password or your Google/Facebook password.
• Saved trip plans: destination, origin, approximate dates, traveller count, budget style, the planning prompt and the AI-generated plan when you choose “Save to My Trips”.
• Optional AI trip-planning requests: the trip details and prompt you enter, such as origin, destination, dates, budget style and traveller count. An email address is optional and is used only when you request an emailed copy or follow-up and provide the required consent.

Please do not send passwords, full payment-card numbers, card security codes, passport numbers or unnecessary identity documents through TNC forms, chat or email.

3. Technical and usage information

The site and its security controls may process technical information such as IP address, browser/device information, request timing, referring page, pages visited, session information and campaign parameters. This information can be used for security, rate limiting, diagnostics, analytics and understanding how visitors reach or use the site.

Some anti-abuse controls use an IP address or a one-way hash derived from technical request information. PHP sessions may also use a secure session cookie for features that require server-side state.

4. How we use information

We use information handled by TNC to:

• respond to enquiries and website-support requests;
• deliver newsletter updates a visitor requested and manage unsubscribe requests;
• receive and moderate blog comments;
• create and secure a traveller account, maintain your private My Trips workspace and store plans you explicitly choose to save;
• generate an optional AI-assisted trip-planning response;
• operate, secure, troubleshoot and improve the website;
• measure site usage and conversion events where the relevant consent permits it;
• maintain records reasonably necessary for operational, security or legal purposes.

TNC does not use the information submitted to its own forms to issue airline tickets, hotel confirmations or other third-party travel reservations.

5. Service providers and third-party travel sites

We may use service providers to operate website infrastructure, send email, provide consent management, measure analytics, prevent abuse or generate an AI-assisted response. Those providers may process information on our behalf or according to their applicable service terms.

The AI trip-planning feature sends the travel-planning prompt and related trip fields to the configured AI service provider so a response can be generated. Do not include sensitive personal information in an AI-planning prompt.

If you choose Google or Facebook sign-in, the selected identity provider supplies the account identifier and profile information you approve for authentication, such as your name, email address and profile image. TNC stores the provider identifier so the same external account can be recognised later. You can review or disconnect linked providers from Profile & Security.

Affiliate links, travel widgets and booking-provider links can take you to third-party services. Once you interact directly with those services, their privacy practices apply. Their sites may receive referral parameters or other information necessary to attribute the visit or provide the requested service.

6. Cookies, analytics and consent

TNC uses a consent-management platform to present cookie choices. The site's Google analytics and advertising-storage settings are configured to begin in a denied state and can be updated when the relevant consent category is granted.

Essential or security-related storage may still be used when necessary to provide a requested feature, maintain a signed-in traveller or administrator session, protect forms or prevent abuse. Third-party sites you visit after leaving TNC may use their own cookies and consent systems.

You can also use browser controls to restrict or remove cookies. Blocking storage may affect some website functions.

7. Retention and security

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, operational records, security, dispute handling or applicable legal obligations. Traveller account and saved-plan records remain associated with the account until removed, the account is deleted, or retention is otherwise required for legitimate security or legal reasons. Different data types can have different retention periods.

We use technical and organizational safeguards intended to reduce unauthorized access, disclosure or alteration. No website, transmission method or storage system can be guaranteed to be completely secure.

8. International processing

Some infrastructure, analytics, email, AI or partner services may process information in jurisdictions outside your province or outside Canada. Where that occurs, the information can be subject to the laws of the jurisdiction in which it is processed.

9. Your choices and requests

You may contact us to ask about personal information TNC controls, request a correction or deletion where appropriate, request deletion of a traveller account or saved plans, or withdraw consent for future marketing communications. Newsletter messages should also provide an unsubscribe mechanism.

For traveller-account removal and connected sign-in options, review our account data deletion guidance and the signed-in Privacy & Data dashboard.

Requests concerning a reservation, payment or account held by a third-party travel provider must normally be directed to that provider because TNC does not control that provider's customer record.

10. Children's information

TNC is a general travel-planning website and is not designed to solicit personal information from children. If you believe a child has submitted personal information to TNC, contact us so the situation can be reviewed.

11. Changes to this policy

We may revise this Privacy Policy as the website, providers or operational practices change. The current version will be posted here with an updated date.

12. Contact

For a privacy question or request, use the contact form or email info@travelnetworkcanada.com with the subject "Privacy request".

Travel Network Canada
Vancouver, British Columbia, Canada