Route and jurisdiction
Passenger-rights rules depend on where the flight departed, arrived and which legal framework applies.
Delayed or cancelled flight
Check whether a disrupted flight may qualify for compensation
Compensation rules vary by route, airline, jurisdiction and the reason for the disruption. Review the basic information below, then use the connected claims provider for an eligibility assessment.
Quick answer
A disruption does not automatically mean a payment is due
The specific flight has to be assessed against the rules that apply to its route and circumstances. Keep your booking and disruption details, and confirm the claims provider’s current eligibility rules, fees and terms before submitting.
What can affect eligibility
The connected claims provider evaluates the complete flight record. These are common factors worth understanding before you start.
Operating airline
The airline that operated the affected flight can matter when determining which rules and claim process apply.
Type of disruption
Delays, cancellations, denied boarding and missed connections can be treated differently depending on the circumstances.
Reason and timing
Weather, air-traffic restrictions, operational issues and notice periods can affect whether compensation is available.
What to have ready
Flight details
Flight number, travel date, departure airport, destination and any connecting flights.
Booking record
Booking confirmation, ticket or itinerary and the passenger name used for travel.
Disruption information
Delay length, cancellation notice, rebooking details and any explanation supplied by the airline.
Supporting documents
Keep relevant messages, receipts and other records in case the claims provider requests them.
How the checker works
1. Enter the affected flight
Provide the route, flight number, date and basic disruption details in the provider’s checker.
2. Review the assessment
The claims provider compares the flight details with the rules and claim conditions it supports.
3. Read the provider terms
Before continuing, review any fees, authorization terms, document requests and how the claim will be administered.
4. Continue with the provider
If you choose to proceed, the third-party provider—not Travel Network Canada—handles the claim and related support.
Flight compensation questions
Does every delayed or cancelled flight qualify?
No. Eligibility depends on the route, operating airline, applicable rules, cause and timing of the disruption.
Does Travel Network Canada decide or pay claims?
No. Travel Network Canada provides planning information and access to a third-party claims checker. The provider handles assessment, administration and any payment.
What should I confirm before submitting?
Review the claims provider’s current eligibility rules, service fees, authorization terms, privacy information and required documents before continuing.
Planning informationWe explain the main factors to check before using a claims service.
Third-party assessmentThe connected provider determines eligibility and handles the claim.
Read current termsFees, eligibility rules and required documents can change.