Terms of Service

Last updated: January 15, 2025

Important: Please read these Terms of Service carefully before using our platform. By accessing or using Travel Network Canada's services, you agree to be bound by these terms.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Travel Network Canada Inc. ("Company," "we," "our," or "us") regarding your use of our website and services.

2. Description of Service

Travel Network Canada provides an online platform that allows users to search, compare, and book travel-related services including accommodations, flights, vacation rentals, and travel experiences from third-party suppliers.

3. User Accounts

Account Registration

To access certain features, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains current and accurate

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

4. Booking and Payment Terms

Booking Process

When you make a booking through our platform:

  • You enter into a contract directly with the travel supplier
  • We act as an intermediary to facilitate the booking
  • All bookings are subject to availability and confirmation
  • Prices are subject to change until booking is confirmed

Payment

Payment terms include:

  • Full payment is typically required at time of booking
  • All prices are displayed in Canadian Dollars unless otherwise specified
  • Additional fees, taxes, and charges may apply
  • We use secure third-party payment processors

5. Cancellations and Refunds

Cancellation and refund policies are determined by the individual travel suppliers. We will assist in processing cancellations according to the applicable supplier policies, but we cannot guarantee refunds for any bookings.

6. User Responsibilities

You agree to:

  • Provide accurate and truthful information
  • Use our services only for lawful purposes
  • Comply with all applicable laws and regulations
  • Respect the rights of other users and third parties
  • Not attempt to circumvent our security measures
  • Not use our platform for fraudulent activities

7. Prohibited Uses

You may not use our platform to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Engage in unauthorized commercial activities
  • Harass or harm other users
  • Attempt to gain unauthorized access to our systems

8. Intellectual Property

All content on our platform, including text, graphics, logos, and software, is owned by Travel Network Canada or our licensors and is protected by copyright and other intellectual property laws.

9. Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

  • Merchantability and fitness for a particular purpose
  • Accuracy or completeness of information
  • Uninterrupted or error-free service
  • Security of data transmission

10. Limitation of Liability

To the maximum extent permitted by law, Travel Network Canada shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

11. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third parties.

12. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in Toronto, Ontario, Canada, in accordance with the rules of the Ontario Arbitration Act.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms, please contact us using the information provided below.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: legal@travelnetworkcanada.com
Address: Travel Network Canada Inc.
123 Business Street, Suite 100
Toronto, ON M5V 3A8
Canada