Support & Help Center
Need help with your trip? Use our help center, live chat, or email and we will point you to the right provider or resource.
Email Support
For general questions, booking issues, or trip planning support, send us an email and we will respond as soon as we can.
Email: hello@travelnetworkcanada.com
Please include your booking reference, dates, and the name of the partner site (if applicable).
Live Chat
For quick questions, use the live chat widget on the bottom-right of the site when it is available.
- Best for short, simple questions
- Available during core business hours (Canada time)
- Some booking-specific queries may be redirected to partners
Contact Form
Prefer a structured form? Use our contact page to submit details about your trip or issue.
Use this for non-urgent questions, partnership inquiries, or feedback about the site.
Help Center Topics
Most questions can be answered by checking the sections below. These are general guides; specific bookings are always handled by the provider you booked with.
General FAQ
- How Travel Network Canada works
- Working with external booking partners
- Safety, payments, and data handling
Bookings & Changes
- Finding or managing an existing booking
- Changing dates, passengers, or options
- Who to contact for airline / hotel / tour changes
Cancellations
- Understanding each partner’s cancellation policy
- How to request a cancellation
- What to do if you do not see a cancellation option
Refunds
- When refunds are handled by partners
- Typical timelines for refunds to appear
- What information to provide when querying a refund
Before You Contact Us
If your booking was made through a partner site (airline, hotel platform, tour operator, insurance provider), they are usually the ones who can modify, cancel, or refund the booking directly.
If you are not sure who to contact, send us your confirmation details at hello@travelnetworkcanada.com and we will help point you to the right place.